PRODUCTS & EXPERTISE
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FACILITIES MANAGEMENT
We provide support related to various projects as well as processes and operations through Engineering & Maintenance, Security Control Management and General services. -
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BUSINESS EXCELLENCE
We stand on a foundation of optimization, effectiveness, and innovation. We are constantly aiming to enhance our technical skills and processes as we introduce new initiatives, embrace risk calculated changes, and persuade constant knowledge and growth. -
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DISTRIBUTION
Our automated Pick&Pack automation system allows us to secure a wide distribution potential on total territory coverage, high speed automated picking system for fast orders and refrigerated orders to reach the best service design and fulfillment towards our customers.
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FINANCE
We play a strategic role in driving strategy, measuring performance, providing financial solutions to meet designated milestones, paving the road to financial stability, and ensuring business growth and profitability. -
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HUMAN RESOURCES
We act as a supportive force for our business partner while ensuring the highest standards of performance to better serve our community and partners. -
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Legal & Compliance
Driven by our company values, we are committed to maintain a culture of integrity and business ethics while complying with all the laws, regulations and requirements of our suppliers. -
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IT & DIGITAL
A highly specialized IT team covering Business Analysis, In-house Development, Quality Assurance, Infrastructure and Support Services, to ensure a well-running digitized environment. -
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MARKETING & COMMUNICATIONS
We promote and manage Mersaco’s brand image and reputation through personalized tactics and initiatives using our online digital platforms including Mersaco's social media, Mobile App and Website. -
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PHARMACOVIGILANCE
We maintain a high level of vigilance and awareness to keep the patient safe through a well established pharmacovigilance system.
The Pharmacovigilance Team is available on:
Generic Email: pv.mersaco@mersaco.com
Call Center 1276 | Mersaco Landline +961 1 396 000
Hotline +961 3 932 133 | +961 76 930 098
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PROCUREMENT
We work collaboratively with the internal stakeholders to support Mersaco's strategic objectives through implementing the procurement practices in an efficient , innovative and cost effective operating model. -
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SUPPLY CHAIN
We plan, control and execute product’s flow through a cross-functional process that helps us meet customer demands from manufacturing to distribution while maintaining a healthy inventory at the company level.
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QUALITY
Product quality, patient safety and data integrity are part of our core values.
At Mersaco we assure premium quality standards to meet our customers and partners high expectations while maintaining a safe workplace and a green environment.
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REGULATORY
We foster the development of regulatory management capacity and promote regulatory coherence through coordination mechanisms between the governmental authorities and our business partners.
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Sales Private & Public
A sales model of 4 teams with separate portfolios backed up with a sales support team & a call center for better communication regarding order placement, complaint registration and follow-ups.
We secure the access of medicine to patients covering private and governmental hospitals, dispensaries & associations, international organizations and governmental institutions.
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Promotion & Partner Business
Dedicated teams including 4 Business Unit Heads, Field Managers and Medical Reps to ensure the medical promotion of products to Healthcare Professionals.
We promote our products at doctors and pharmacies level enhanced by round tables, congress participations, lectures, staff meetings and webinars, etc.
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